Get in Touch With Us
This is the page to use when you need a person rather than a page. Contact the Sportsbook Promos editorial team about a promo term that does not read the way we described it, a correction, a partnership question, or a request for responsible gambling resources. Below you will find the email route, what to include, how long a reply usually takes, and what we cannot help with — because some questions can only be answered by the sportsbook holding your account.
How to Reach the Editorial Team
Email is the only channel we operate. Write to [email protected] and a member of the team will read it. We do not run a phone line, and we are not able to act on your behalf with any operator.
You must be 21 or older to gamble in most US jurisdictions — 18 in a small number of states for certain products — and we only correspond with adults who meet the legal minimum age where they are located.
What to Include So We Can Actually Help
- The page on etherplan.com you are writing about, and the section or figure in question.
- The sportsbook name and the exact offer wording you saw, including any promo code.
- The date you saw it, since welcome offers, odds boosts and reload terms change without notice.
- A screenshot or the terms link, if you have one. Advertised headline numbers and the fine print often diverge.
- Your state or territory, if the question involves eligibility.
Please do not send account numbers, passwords, card details, copies of ID documents or anything else you would not want in an ordinary email.
Reasons People Write to Us
- Promo terms that do not match. A rollover figure, minimum odds requirement or expiration window that differs from what we published. These are the messages we prioritize.
- Corrections. Broken references, outdated bonus amounts, or a sportsbook we list that has changed its offer.
- Questions about how an offer works. We can explain the mechanics of a bet-and-get, a deposit match or first-bet insurance in general terms. We cannot tell you whether you personally will qualify.
- Coverage suggestions. A market, sport or promotion type you want us to look at — NFL and NBA season openers, March Madness brackets, MLB futures, NHL props, soccer accumulators, golf outrights, MMA moneylines or horse racing racebooks.
- Commercial and partnership enquiries. Introduce the company and the proposal in the first message.
- Responsible gambling. Say so plainly and we will point you to support resources rather than promotional content.
Where We Stand Commercially
Sportsbook Promos may earn a commission when a reader opens an account through a link on this site. That is how the site is funded. Commission does not buy a position in our rankings and does not change how we describe a bonus, a rollover requirement or a drawback. If you believe a write-up reads like an advertisement, that is a legitimate reason to email us, and we will look at it.
Questions We Cannot Answer — and Who Can
We are an independent publisher, not an operator. We have no access to your account, no ability to release a withdrawal, and no role in a dispute. These go to the sportsbook's own support team:
| Your question | Who to ask |
|---|---|
| A bonus did not credit after a deposit | The sportsbook's support, quoting the promo code and deposit timestamp |
| A withdrawal is delayed or pending | The sportsbook's payments or verification team |
| Identity verification documents rejected | The sportsbook's KYC team |
| Whether a bet settled correctly | The sportsbook, referencing the bet ID and its settlement rules |
| How a promo's terms are worded on our site | Us, at the address above |
| Tax treatment of winnings | A qualified tax professional |
| Whether betting is legal where you live | Your state regulator or gaming commission, or a qualified attorney |
The Sportsbooks We Cover, and What You Might Be Writing About
Most correspondence concerns the welcome offers we track. Here is the context for the three we are asked about most, so you can check your question against what we have already published.
Lucky Rebel — 125% up to $1,250 plus a 50 FreeBet
Lucky Rebel sits at the top of our list on an editorial rating of 10.0, largely because the headline package combines a percentage match with a separate free bet rather than relying on one or the other. The match is a deposit-based offer, so the money you put in is your own and is at risk in the normal way; the advertised maximum only applies if you deposit enough to reach it. Before you write to us about it, check the operator's current rollover requirement, minimum odds floor and the expiration window on the FreeBet portion, since those three terms decide the real value far more than the headline percentage. The limitation worth stating: a 125% match on a large deposit implies a large amount of qualifying turnover, and readers who deposit near the cap frequently underestimate how much betting that takes. Editorial ratings on this site are our own assessment, not customer review scores.
Bovada — 50% up to $250
Bovada is on this page at 9.8 because the offer is small and simple, which makes it the one we most often recommend readers compare against the bigger numbers. A lower match cap generally means less turnover required to work through a bonus, and that suits someone placing modest stakes. The drawback is equally plain: $250 is a low ceiling, so a bettor funding a larger bankroll gets proportionally less from the welcome bonus here than elsewhere. Check the qualifying deposit methods before you fund the account — payment eligibility varies by operator and by state, and a method that fails to qualify is the single most common reason a bonus does not appear.
BetOnline — $250 in Free Bets
BetOnline rates 9.6 with us because the welcome bonus is structured as free bets rather than a cash match, and that distinction causes more reader emails than any other. Free bets and bonus bets are not cashable funds: when one wins, you typically keep the profit and not the stake. That makes the headline figure worth less than an equivalent amount of withdrawable cash, which is not a criticism so much as a term to understand before claiming. The limitation: free-bet offers usually carry minimum odds conditions, so the low-risk favorite you might otherwise back may not qualify.
Comparing the Rest of the List
| Sportsbook | Advertised welcome offer | Editorial rating |
|---|---|---|
| BetNow | 125% up to $2,500 | 9.5 |
| Everygame | 100% up to $500 | 9.3 |
| BetUS | 100% up to $2,000 sports, 25% casino | 9.1 |
| Sportsbetting | 50% up to $250 in free bets | 9.1 |
| Xbet | 50% up to $200 with credit card | 9.0 |
| MyBookie | 100% up to $1,000, new players | 8.7 |
| ApuestaHoy | 200% welcome offer | 8.7 |
Every figure above is the operator's own advertising, not a payout we have verified. Each carries rollover conditions, minimum odds and an expiry date that you should read on the operator's terms page before depositing. Amounts are in US dollars. Terms current as of Sep 29, 2026; if you find one has changed, that is exactly the kind of message we want.
Money Questions We Get Asked
Reading etherplan.com costs nothing. Taking part in any of the offers above costs whatever you deposit, and that money is at risk. Deposit methods differ by operator and can include cards, bank transfer and cryptocurrency, but availability for US customers is not uniform — Xbet's headline offer, for example, is tied specifically to credit card deposits. Check three things with the operator before funding: whether your chosen method qualifies for the promotion, what minimum deposit triggers it, and whether withdrawals must return to the same method. Processing times, minimum and maximum withdrawal limits and any fees are set by each sportsbook, not by us, so verify them on the cashier page rather than taking a general figure on trust.
Beyond Sports: the Other Product Lines
Several operators listed here run a casino, a poker room, a racebook or esports markets alongside the sportsbook, and the bonus rules are usually different. BetUS, for instance, advertises a separate 25% casino component beside its sports welcome bonus. Casino wagering requirements are typically calculated differently from sportsbook rollover, and bonus funds are often restricted to one vertical. If your question is about a casino bonus rather than a betting promo, say so in your email — and if you are researching casino sites specifically, our guide to non-GamStop casinos covers a different segment entirely.
Eligibility and Legal Standing
Sports betting in the United States is regulated state by state. Whether you may legally open an account, which operators are licensed where you live, and what consumer protections apply all depend on your jurisdiction. Some of the sportsbooks listed on this site operate from outside the United States; where that is the case, state-level player protections, dispute resolution and payout guarantees may not apply to you, and there is a real risk that an offshore operator does not pay. We will not tell you an operator is safe, and we do not verify licensing claims we cannot source. Confirm an operator's status with your state regulator, and treat legal questions as matters for a qualified attorney.
Response Times and What to Expect
We aim to reply within two business days. Corrections with a source attached move fastest. We do not send automated replies in place of a real one, and we will tell you if we cannot help rather than passing you around. Commercial enquiries are answered by the same address but may take longer.
Responsible Gambling Support
Betting is entertainment with a cost, never a source of income and never a fix for a financial problem. Set a limit before you deposit, do not bet money you need for anything else, and do not bet to recover a loss.
- National Problem Gambling Helpline: call or text 1-800-GAMBLER (1-800-426-2537), available 24/7.
- Texas residents: the Texas Council on Problem Gambling operates a statewide helpline; 1-800-GAMBLER also serves Texas callers.
- Most licensed operators offer deposit limits, time-outs and self-exclusion in account settings. Ask their support team if you cannot find them.
You must be 21 or older to gamble in most US states, and 18 where that is the applicable minimum. If someone under that age has access to an account, contact the operator immediately.
If you are unsure whether your question is for us or for a sportsbook, send it anyway with the detail listed above and we will point you in the right direction. We would rather read a message that is not ours to answer than leave someone stuck.