BillGuard is the world’s first anti-virus for bills. This means that they scan your credit and debit card bills and help you identify “grey charges”. These are merchant and credit card charges that you didn’t know you had agreed to (read this as “fine print”), but you really didn’t need or want.
For this they use the power of crowdsourcing and social media and they not only connect users to help each other, but they also provide a system to contact merchants and card issuers so you can resolve your dispute and process your refund faster.
Mary Anne Keegan is a specialist in banking data processing focused on fraud and “misunderstanding” like grey charges. She is Chief Marketing Officer of BillGuard and in this interview she explains what the service is and how it helps users, merchants, and card issuers manage this multi-million dollar problem.